Nullplex Software Pvt Ltd

At Nullplex, we’re building powerful digital solutions that help businesses grow efficiently. As we continue to expand our client base, we’re looking for a Customer Success Manager to ensure our customers achieve maximum value from our products and services.

As a Customer Success Manager, you’ll be the primary point of contact for clients, responsible for building long-term relationships, solving problems, and driving success for both the client and the business. You’ll work cross-functionally with teams like Product, Engineering, and Sales to advocate for your clients and improve the overall experience.

Customer Success Manager Responsibilities

• Own and manage customer relationships from onboarding to ongoing support
• Understand client goals and develop success plans to achieve them
• Proactively identify opportunities for account growth or product adoption
• Serve as the voice of the customer and relay feedback to internal teams
• Troubleshoot client issues and coordinate solutions across departments
• Track customer health metrics and initiate renewal or escalation processes
• Prepare and lead regular check-ins, QBRs, and performance reviews with clients
• Advocate for process and product improvements based on customer insights

Minimum Qualifications

• 2+ years of experience in a customer-facing role in a SaaS or tech company
• Strong verbal and written communication skills in English
• Ability to manage multiple client accounts and prioritize tasks effectively
• Proficiency in CRM tools and customer success platforms
• A proactive, problem-solving attitude with a focus on customer outcomes